Community is synergy, working together to get things done for the betterment of everyone. Each thing has a family, community. When we work together the results can be astounding, as I found this to be:
Friday, November 7, 2008
The Great Coffee Conversation
It really is just a natural thing! I love working at Starbucks, one reason is because of this, I call it the great coffee conversation.
1. You meet someone and get their name, give them yours in turn.
("Is this your first time at our store?")
2. The next time you see them
(given you both can remember the other, if not, go back to step 1, repeat as necessary, if you can't get each other's names down by the third encounter, ask them to simply remind you their name with their drink order-don't worry you'll both get it. They're not going to stop coming to see you and you're not going to leave this awesome job without an amazing opportunity so keep the conversation going!...)
you can pick up the conversation where it left off. Skip step 1 with the knowledge gained from last time and keep the 'great conversation going.'
Ideas for second encounter: Welcome back, (name)! How was your last visit? Keeping the conversation about their experience isa good idea to gain feedback from new customers, Ask them to share their first impression and to think if there was anything you (personally) could do to improve their next visit. Then here comes an important part:
LISTEN, and want to hear what they tell you. Write it down! (DCR, DRB).
Do it, fix it, make it better! Ensure their next visit includes or omits (appropriately) the feedback that your customer gave you.
If the feedback is something out of your control at your current position, IMMEDIATELY find out who can do something, make sure they do it! Continue to provide updates to your customer, they will feel very taken care of.
When you have done something so individualized, they are your customer. You now have built trust in the relationship and now it's more appropriate to make it more personal. Here's why:
Imagine you go somewhere and the people are EXTREMELY FRIENDLY and they're always nice to you and maybe even everyone else, maybe not. What if you go back because the people are so NICE. Now imagine that because they're so nice and they know you so well you don't feel comfortable providing feedback on their BASIC SERVICE.
You'll still go back but eventually, you'll only go back for things that require a low amount of service, not get everything you want, and go somewhere else when you really need basic service, they might not be your best friend but they get it perfect.
And if they don't...
You're not afraid to tell 'em!
1. You meet someone and get their name, give them yours in turn.
("Is this your first time at our store?")
2. The next time you see them
(given you both can remember the other, if not, go back to step 1, repeat as necessary, if you can't get each other's names down by the third encounter, ask them to simply remind you their name with their drink order-don't worry you'll both get it. They're not going to stop coming to see you and you're not going to leave this awesome job without an amazing opportunity so keep the conversation going!...)
you can pick up the conversation where it left off. Skip step 1 with the knowledge gained from last time and keep the 'great conversation going.'
Ideas for second encounter: Welcome back, (name)! How was your last visit? Keeping the conversation about their experience isa good idea to gain feedback from new customers, Ask them to share their first impression and to think if there was anything you (personally) could do to improve their next visit. Then here comes an important part:
LISTEN, and want to hear what they tell you. Write it down! (DCR, DRB).
Do it, fix it, make it better! Ensure their next visit includes or omits (appropriately) the feedback that your customer gave you.
If the feedback is something out of your control at your current position, IMMEDIATELY find out who can do something, make sure they do it! Continue to provide updates to your customer, they will feel very taken care of.
When you have done something so individualized, they are your customer. You now have built trust in the relationship and now it's more appropriate to make it more personal. Here's why:
Imagine you go somewhere and the people are EXTREMELY FRIENDLY and they're always nice to you and maybe even everyone else, maybe not. What if you go back because the people are so NICE. Now imagine that because they're so nice and they know you so well you don't feel comfortable providing feedback on their BASIC SERVICE.
You'll still go back but eventually, you'll only go back for things that require a low amount of service, not get everything you want, and go somewhere else when you really need basic service, they might not be your best friend but they get it perfect.
And if they don't...
You're not afraid to tell 'em!
Monday, November 3, 2008
I'm Working, Man!!!
*Don't call about jobs, networking, or donations, etc. Please utilize my email*
WHY?!?
Doing this allows me to better keep track of our communication and ensure you don't get missed!(Focus on the phone-faux-pas)
When I am at my store, I am busy, busy taking care of my customers and current partners, providing a legendary experience for people on both sides of the counter. I will contact you via email at my earliest convenience to set up a sit down where I can provide you my undivided attention.
Thank you for your interest in partnering with me and Your Starbucks on Palisades!
WHY?!?
Doing this allows me to better keep track of our communication and ensure you don't get missed!(Focus on the phone-faux-pas)
When I am at my store, I am busy, busy taking care of my customers and current partners, providing a legendary experience for people on both sides of the counter. I will contact you via email at my earliest convenience to set up a sit down where I can provide you my undivided attention.
Thank you for your interest in partnering with me and Your Starbucks on Palisades!
Sunday, November 2, 2008
Cupping
The Beginner's guide to cupping.
I will continue to add resources to this blog as I receive them. In time I'd like to post my own cupping impressions and procedures!
Here's another!
Any gurus care to share their own or better resources for this amazing activity?
I will continue to add resources to this blog as I receive them. In time I'd like to post my own cupping impressions and procedures!
Here's another!
Any gurus care to share their own or better resources for this amazing activity?
Saturday, November 1, 2008
This guy is the coffee guru of the week.
Scott McMartin is my hero. Alright, I don't actually have heroes but this guy is a certified Starbucks Coffee Master, Sommelier, goes to origin countries, does massive coffee cuppings and, it's all for his job. Okay, okay so, I know I may be romanticizing it a bit... And, you never know what a day is like for somebody, right? Well I'd be willing to give it a go. Plus this cat is a blogger and posts things like:
"Seven tasting terms that sound dirty...",
and about
his gastric distress in Chiapas, Mexico and Africa...
It must be bittersweet.
Here's his first entry. It's good stuff.
"Seven tasting terms that sound dirty...",
and about
his gastric distress in Chiapas, Mexico and Africa...
It must be bittersweet.
Here's his first entry. It's good stuff.
So I was inspired a long time ago by this song...
Lyrics to Mr. Coffee :
Morning has broken
MR. Coffee has spoken
The familiar wake-up call
sings to my ears
I wake up with a shrug
To the floor with a thud
Where in this hellhole is my coffee mug?
I can now face the day
on legal speed (The American way)
I'm sketching
I'm seizing
I'm spazing
I'm shaking
I can not stop spilling on my brand new shirt
I-I-I'm wired
I'm so inspired
I drank the entire pot
so off to work
Here I come to save the day
on legal speed (The American way)
Drinking coffee
I drink coffee
Drinking coffee everyday
And for so many, save the day we do, all of us Mr. and Ms. Coffees, eh?
Morning has broken
MR. Coffee has spoken
The familiar wake-up call
sings to my ears
I wake up with a shrug
To the floor with a thud
Where in this hellhole is my coffee mug?
I can now face the day
on legal speed (The American way)
I'm sketching
I'm seizing
I'm spazing
I'm shaking
I can not stop spilling on my brand new shirt
I-I-I'm wired
I'm so inspired
I drank the entire pot
so off to work
Here I come to save the day
on legal speed (The American way)
Drinking coffee
I drink coffee
Drinking coffee everyday
And for so many, save the day we do, all of us Mr. and Ms. Coffees, eh?
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